| | Overview: What is WebEx MeetMeNow? WebEx MeetMeNow integrates data, voice and video with a standard Web browser, allowing you to create and host online meetings from your desktop with just one click. How am I billed? You are billed via the credit card that you provide. How do I set up teleconferencing? Choose Yes to "Set up a teleconference" when scheduling your meeting. If you start an instant meeting via Instant Messenger, choose Start Teleconference from the WebEx MeetMeNow Control panel menu once the meeting has started. Is teleconferencing included in the price of MeetMeNow? As part of the MeetMeNow service you can utilize our integrated toll number and access code for each of your meetings. The callers are responsible for their own telephony charges. We do not yet offer integrated VOIP calling or toll free telephone access. How do I cancel? You may cancel your MeetMeNow subscription by doing the following: - Log into your account.
- Go to the Account tab once logged in.
- Choose Subscriptions on the left navigation bar.
- Click Cancel on the Subscription of your choice
(Both PCNow and MeetMeNow subscriptions will be displayed even if you only signed up for one service). Can I increase the number of attendees allowed in a meeting? WebEx MeetMeNow allows up to 10 meeting participants for an unlimited amount of time. For a more comprehensive solution that accommodates more than 10 participants, and includes administrative features visit the Meeting Center page on the main WebEx.com site. How do I hold a MeetMeNow meeting? Get started with our Free Trial or review your purchase options and Buy Now. You'll be walked through the setup process at the conclusion of your sign up. WebEx MeetMeNow will be installed on your desktop as well as your system tray in seconds. It will also appear in Outlook and Yahoo! and AOL Instant Messaging clients. You'll be set up and using in minutes. See below on how to start a MeetMeNow meeting. Is Video supported? Yes, you can include video from a web cam for a more face-to-face interaction. The host controls which web cam is being viewed by the participants of the meeting. The host can switch from one web cam to another during the meeting. As an example, the whole group can start out by viewing the host, and later the host can switch the video so that a web cam of one of the participants is viewed by the whole group. What can I do with it? Connect with prospects, customers, clients, and partners instantly and effortlessly from the comfort of your desktop. Share your desktop—and anything on your computer. Deliver dynamic and interactive presentations, collaborate, demonstrate products and services, view, annotate, or edit documents—all in real time. How do I uninstall MeetMeNow? From the Windows Start button, go to the Control Panel. Then click Add/Remove Programs. Select WebEx MeetMeNow, and then click "Change/Remove". Note, if are also attempting to cancel the service, you must also: - Log into your account.
- Go to the Account tab once logged in.
- Choose Subscriptions on the left navigation bar.
- Click Cancel on the Subscription of your choice (Both PCNow and MeetMeNow subscriptions will be displayed even if you only signed up for one service).
How do I contact Support for assistance? While logged into www.meetmenow.com Go to the Support Tab. On the left side of the screen click on Contact Support. Submit an Online Support Ticket by following the instructions. A suggested answer will be provided prior to submission of the Support Ticket. Can I share an application such as PowerPoint slides with MeetMeNow? Yes, when you share your desktop, you can share any application on your computer. In addition, you can change presenter, so that that any selected participant can share their desktop and any application with the group. What is included in the price for the MeetMeNow service? Pricing includes an unlimited number of meetings per month for up to 10 participants per meeting (including the host). You can host the meeting from any computer and the participants join your meeting for free. The participants do not have to subscribe to MeetMeNow to participate in your meeting. As part of the MeetMeNow service you can use our integrated toll number and access code for each of your meetings. The callers are responsible for their own telephony charges. There is no setup fee. How am I billed and what are my billing options for MeetMeNow? You have two billing options: - We offer a month to month plan with no long term commitment.
- We offer an annual prepay plan providing a 20% discount off the equivalent monthly rate.
If you start the service with a free trial offer, billing will begin after the end of the free trial period. If you purchase via a buy now link, you will be billed at the beginning of your service period. Are the MeetMeNow sessions done over a secure web connection? Yes, all meetings take place over our secure and reliable MediaTone network. Can I run multiple meetings simultaneously with a single MeetMeNow account? No, MeetMeNow is designed for individuals to have a single meeting at a time with up to 10 participants in each meeting. However, you can host your meeting from any PC. If I cancel the trial do I immediately lose access to the service? Once you have started your free trial, you can cancel at anytime. If you cancel, you are moved into a "pending order state". You can continue to use the service until the end of the trial and your credit card will not be charged. Is MeetMeNow integrated with MS Office? You can start or schedule a MeetMeNow meeting right from the icon located above your Microsoft Word, Excel, PowerPoint document, or Outlook email. Getting Started: How do I get started? Get started with our Free Trial or review your purchase options and Buy Now. You'll be walked through the setup process at the conclusion of your sign up. WebEx MeetMeNow will be installed on your desktop as well as your system tray in seconds. It will also appear in Outlook and Yahoo!, MSN, Skype or AOL Instant Messaging clients. You'll be set up and using in minutes. See below on how to start a MeetMeNow meeting. How do I join a MeetMeNow meeting? There are a few ways to join a MeetMeNow meeting: - Go to meetmenow.webex.com and enter the meeting number that the host gave you
- Join the meeting via the email invitation or instant message that the host sent you. Click the link in the message to join the meeting. On the Meeting Information page that appears, click Join Now.
- If you have your own WebEx MeetMeNow account, you can Right click on the WebEx MeetMeNow system icon in your system tray, choose Join A Meeting, and enter the meeting number that the host gave you.
Can I run a MeetMeNow meeting from any computer? Yes, from any computer go to meetmenow.webex.com and login with your email address and password. Activation for MeetMeNow will automatically run so you can set up or conduct a meeting. Can I schedule a MeetMeNow meeting through Outlook? Yes, MeetMeNow is integrated with Outlook email and you can schedule a MeetMeNow meeting through an icon you add to Outlook during the initial setup. In addition, you can start a meeting at anytime and invite your participants via an outlook email invite, or send them an invite through instant messaging. What is the maximum number of attendees for a MeetMeNow meeting? The maximum number in a single MeetMeNow meeting is 10 including the host. The participants can attend via the online meeting and/or the integrated teleconference number. For larger meetings, WebEx does have other meeting services that allow unlimited capacity. Call WebEx Sales toll-free at 877-469-3239 for more information. Using WebEx MeetMeNow: How do I schedule a meeting? Double click on the WebEx MeetMeNow icon in your system tray, choose Schedule a Meeting, complete the form and choose Add Attendees & Send. How do I start a meeting that I scheduled? Double click on the WebEx MeetMeNow icon in your system tray, choose Start a Scheduled Meeting, click on START under the Action column of your Upcoming Meetings tab. How do I set up an instant meeting, on-the-fly? Double click on the WebEx MeetMeNow icon in your system tray, choose Start Meeting Now. You can also do this spontaneously from within your Yahoo!, MSN, Skype or AOL instant messenger services while you're chatting, or directly from Outlook, via the WebEx MeetMeNow tab. After setting up the MeetMeNow client, start a chat session with the person you want to meet with on Yahoo!, MSN, Skype or AOL Instant Messenger. Then click the Start Meeting tab on top of the chat window. How do I manage my account, change my password, credit card, etc.? All of your account information is available via the Account tab within the WebEx MeetMeNow site. You'll see options for Personal Information, Credit Card Info, Subscriptions and Billing History listed there for you as well. As a host I keep getting the feedback screen, how do I turn that off? Once you are logged into MeetMeNow, click on Preferences, and you can set the rule for the feedback screen. Can I do a telephony only meeting with MeetMeNow or can I start a meeting with MeetMeNow over the phone before I start the meeting online? No, the dial in on the phone does not work until the host has started the MeetMeNow online meeting. The participants can dial in once the Host has started the online meeting. How do I mute an attendee's telephone? - In the icon tray, click the People icon.
- In the People panel, select the name of the attendee whose phone you want to mute.
- Click Mute.
How do I take advantage of MeetMeNow Video Webcam in a meeting? When MeetMeNow detects a supported camera attached to the host’s PC, the host’s MeetMeNow video panel automatically launches. This is to remind the host of MeetMeNow’s video capabilities. By default, video is not shared until the host clicks on the “Send Video” button. This is to protect privacy and ensures that video is shared only when the user so intends. Likewise, if the host selects an attendee’s camera from the camera list, the attendee’s MMN video panel launches. Again, the attendee must click the “Send Video” button. How do I remove the MMN toolbar from Microsoft Office? Right-click on the MeetMeNow icon in the system tray and select Preferences. Click on the Launcher tab. In the Launcher tab, deselect the check box next to Microsoft Office Integration. How do I turn off MeetMeNow toolbar in Microsoft Office Applications? Go to "View" > "Toolbars" and uncheck "WebEx MeetMeNow Integration". MeetMeNow toolbar will disappear. Please note that this action does not remove MeetMeNow from your system, but it hides the toolbar from your view. As a host I keep getting the feedback screen, how do I turn that off? Once you are logged into MeetMeNow, (or go to the system tray and right click on the MeetMeNow icon), click on Preferences and you can set the rule for the feedback screen. How do I find the telephone number for the meeting? Once you launch the meeting you can find the telephone number for the meeting by clicking on the telephone icon. Or you can click on the down arrow, and then click on “Start Teleconference”. How do I Access Help Documentation while in a meeting? From the MeetMeNow meeting control panel left click on the down arrow (bottom right) and choose help. What are the minimum system requirements? Supported Platforms include: Windows 2000, 2003, XP (Home and Pro), Windows Vista. Supported Browsers include: Internet Explorer 6 or later, Netscape 4.7 or later, Firefox 1.0 or later, and Mozilla 1.6 or later. Mac OS X is not supported for the MeetMeNow service. Currently, there are no plans to add Mac support. If you are in need of a meeting service that supports Mac OSX please see WebEx Meeting Center. How do I Copy & Paste meeting invitation support for third-party email clients/calendars if I don’t use Outlook? - Go to the MeetMeNow Icon in your system tray.
- Right click on the Icon and go to Preferences.
- Go to the “Email” Tab.
- Change the setting from “Outlook” to “Other”.
- This will allow you to easily cut and paste the invite into your Yahoo email.
How do I transfer or pass presenter rights to another attendee in a MeetMeNow Meeting? - Go to the floating MeetMeNow Meeting Power Bar.
- Click on the Change Presenter button.
- Click on the name of the participant you want to pass the presenter rights to and then click OK.
- A pop-up will appear on the participant's screen stating that they are now the presenter.
- The new presenter can select to start sharing their desktop now or later.
- NOTE: To take back the Presenter role, the Host will need to follow the same steps above.
Can you provide an example of how Change Presenter and Pass Control are used?
Once you are ready to start, click on Start Sharing. Invite other participants to join. Identify the participant and click on Change Presenter. Once they accept the request, you will be viewing their desktop. Then you can have them identity you on the People List and have them click on Pass Control. You are now in control of their desktop. They can take back control at anytime. Alternatively, if you simply want to have someone present from the content on your desktop, simply identify the participant and click on Pass Control.
How do I start a meeting using my instant messenger? After setting up the MeetMeNow client, start a chat session with the person you want to meet with on Yahoo!, MSN, or AOL Instant Messenger. Then click the Start Meting tab on top of the chat window. How do I schedule meetings using Microsoft Outlook? If you have Microsoft Outlook installed, you can schedule a meeting and place the scheduled meeting as an appointment in your Outlook calendar. Simply schedule a MeetMeNow, then click Add Attendee & Send. The invite email will be inserted into an Outlook Appointment window, with the correct date and start time pre-filled. Select the attendees you would like to invite from your Outlook Contacts list, then save the appointment in Outlook. Do I have to download software to host a meeting? To use all of the interactive features in a meeting, you must run Meeting Console on your computer. Meeting Console lets you or anyone in the meeting share desktops. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, your meeting service automatically downloads and sets up Meeting Console for you. In fact, each time you participate in a meeting, Meeting Manager maintains itself by checking for the latest version and automatically updating itself, as necessary. For first-time users, the Meeting Console for Windows download is approximately 1.5 MB. | |
